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Privacy Policy

xkin (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect the information we obtain from users (“you” or “users”) of our website, mobile application, and other services (collectively, the “Platform”). By using xkin’s services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. INFORMATION WE COLLECT

1.1 Personal Information Provided by You:

  • Contact Details: Such as your name, email address, phone number, and shipping/billing addresses.

  • User Account Details: Login credentials (e.g., username and password) and any other information you choose to provide when creating or modifying your account.

  • Preferences & Responses: Your responses to surveys, feedback forms, and any other voluntary information you share with us.

1.2 Skincare-Related Data:

  • Facial Images and Skin Data: Images of your face, skin profile information, and any other data you upload or share for the purpose of AI-driven skin analysis and personalized recommendations.

  • Behavioral Data: Your usage patterns on the Platform, including pages visited, features used, click behavior, navigation paths, and product searches.

1.3 Transaction and Purchase Information:

  • Order Details: Information about the products you have browsed, added to cart, purchased, or subscribed to.

  • Payment Information: When you make a purchase, we may collect payment-related details through our payment processors. We do not store full payment card details on our servers.

1.4 Device and Technical Data:

  • Device Information: Your IP address, browser type, operating system, mobile device identifiers, and device settings.

  • Usage Logs: Time and date of visits, access times, and system activity.

1.5 Third-Party Sources:
We may receive information about you from third-party partners, such as our brand suppliers, retailers, or analytics providers, in accordance with their privacy policies and applicable law.

2. HOW WE USE YOUR INFORMATION

We collect and use your information to:

2.1 Provide and Improve Our Services:

  • Deliver personalized skincare recommendations, routines, and product suggestions based on your facial images, skin data, and usage patterns.

  • Fulfill orders, process payments, manage subscriptions, and provide after-sales support.

2.2 Enhance User Experience:

  • Analyze user behavior to improve our AI models, making product recommendations more relevant and accurate.

  • Customize content, promotions, and marketing communications according to your interests and preferences.

2.3 Research and Development:

  • Use anonymized or aggregated data to improve our AI algorithms, develop new products and features, and enhance the overall quality and performance of our Platform.

2.4 Compliance, Safety, and Security:

  • Detect, prevent, or address fraud, abuse, or potential illegal activities.

  • Comply with applicable laws, regulations, and legal requests.

  • Enforce our Terms and Conditions and protect the rights, safety, and property of xkin, its users, and third parties.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, improve user experience, and deliver targeted advertisements. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, disabling cookies may limit certain functionalities on our Platform.

4. DATA SHARING AND DISCLOSURE

4.1 Service Providers:
We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, data hosting, analytics, marketing, and customer support. They will have access only to the information necessary to perform their tasks and are obligated not to disclose or use it for other purposes.

4.2 Business Partners and Retailers:
We may share aggregated or de-identified data with our partner brands, suppliers, and retailers to help them understand user preferences and improve product offerings.

4.3 Legal Compliance and Protection:
We may disclose information if required by law, legal process, or governmental request. We may also disclose information to protect our rights, users, or third parties, such as in connection with fraud prevention or the security of our Platform.

4.4 Business Transfers:
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity under the same privacy terms.

5. INTERNATIONAL DATA TRANSFERS

We may process and store your information on servers located in various countries. By using our services, you consent to the transfer of information outside your country of residence, which may have different data protection laws. We will take appropriate safeguards to ensure the protection of your personal data consistent with this Privacy Policy and applicable laws.

6. DATA RETENTION

We retain your personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. DATA SECURITY

We use reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measures are completely infallible. You also play a vital role in maintaining the security of your account by keeping your login credentials confidential.

8. YOUR RIGHTS AND CHOICES

Depending on the laws of your jurisdiction, you may have rights related to your personal data, such as:

  • Access and Correction: The right to request access to or correction of your personal data.

  • Deletion: The right to request the deletion or removal of your personal data.

  • Data Portability: The right to request a copy of your data in a structured, commonly used, and machine-readable format.

  • Opt-Out of Marketing Communications: You may opt-out of marketing emails at any time by using the unsubscribe link provided in the communication.

If you wish to exercise any of these rights, please contact us using the information provided in Section 10 (Contact Us). We will respond to your request in accordance with applicable law.

9. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: contact@xkin.io

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our Platform with the updated “Last Updated” date. By continuing to use our services after changes are posted, you acknowledge and agree to the updated terms.

By using our Platform and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

xkin © 2024. All rights reserved.